Payment can be made via Paypal when you check out using the shopping cart.  At the moment this is the only way I can accept payment when purchasing directly from my web site.

I can offer alternative ways to pay if you would like to e-mail me to place an order.  Please use the Contact Me link and fill in the form.

I can accept a payment by cheque by prior arrangement.  Cheques upon receipt take 5 to 7 working days to clear and goods will not be dispatched until cleared funds are available.  Commissioned items will require a minimum 50% deposit and final payment on confirmation that the goods are ready for dispatch.  If full payment for goods ordered for a commission are not received within 7 days of confirmation from me, I will assume cancellation and the deposit will be retained to cover the costs of materials, unless certain circumstances forbid this (i.e.: holidays, bereavement); then I will keep the item until such time as you are ready to continue the contract at my discretion.

I do not at this time accept credit cards (although you can use credit cards via Paypal) and do not accept payment via any cash transfer companies.

You have the right to cancel your order up till 7 days after you have received your item(s).  This gives you time to inspect them and contact me in writing (with the exception of commissioned items).  If I do not hear from you within the 7 days I will assume all is well and that you are happy with your product.  If you do wish to cancel, I will refund all money paid including original shipping costs.  You will assume responsibility for return postage.  Consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.

With commissioned items you have up until the deposit is paid to cancel your order; once the deposit is paid and I have confirmed receipt of the deposit we will be in agreement that the item is in the process of production and due to the unique nature of the item it would not be possible to resell the item.  If you do decide to cancel after the production has started then the initial deposit is non-refundable.

I endeavour to pack items well to lessen the risk of damage in transit.  If you receive an item and it is damaged, or you suspect transit damage, please contact us within 3 days of receipt so that I may remedy this for you.

I aim to post all item(s) via Royal Mail or Parcelforce.  Items should be delivered to you within 3 to 5 working days of posting.

Prices shown are for UK mainland only and include packaging materials.

International buyers: please contact us prior to placing your order and I will quote shipping costs to you for your consideration.

If an item has been commissioned then I will make arrangements with the purchaser via e-mail to confirm approximate lead time and give regular updates.

I endeavour to keep all items listed on this web site available for sale but due to the nature of my business I do attend craft fairs and this can unfortunately lead to some items being sold prior to being able update this web site.  In such cases I will offer the customer a full refund, the option of waiting whilst a replacement is made, or the option of choosing an alternative item.